Frequently Asked Questions

CoinSir is a platform that detects cryptocurrency price surges in real-time and provides alerts. We monitor all cryptocurrency markets on major exchanges like Binance and Bybit 24/7, notifying you immediately when significant price movements occur.

We currently support Binance and Bybit, with plans to add other major exchanges like Coinbase, Kraken, and BitGet soon.

Our system processes data in real-time, and alerts are sent within an average of 15 seconds (maximum 30 seconds) after a price movement is detected. Through advanced algorithms, we quickly detect sharp price increases, sudden volatility changes, and new trends to help you not miss trading opportunities.

Unlike competitors who mainly monitor only top coins, CoinSir comprehensively monitors all cryptocurrencies listed on all exchanges. We watch not only Bitcoin, Ethereum, and Solana but also hundreds of altcoins, providing unparalleled market visibility.

The Company shall not be liable for: Service interruptions due to force majeure, such as natural disasters Temporary service downtime caused by server or system issues Service disruptions due to the user's own actions Investment decisions based on information obtained through the service The accuracy or reliability of third-party information The Company operates purely as an information provider, and any transactions conducted based on the platform are the sole responsibility of the users involved. Furthermore, the Company is not liable for the following: Users voluntarily use the service and are fully responsible for the consequences of such use. This service and its alerts are intended for general informational purposes only and must not be interpreted as investment guidance, financial advice, or recommendations to buy or sell any asset under any circumstances. All data is sourced from external cryptocurrency exchange APIs. While the Company aims for the highest level of accuracy, it cannot guarantee 100% real-time precision and disclaims any liability for delays or data errors. Without prior consent and proper attribution, redistributing or posting the Company's alert information on third-party websites or platforms is strictly prohibited.

Yes, fully customized alert settings are available. You can set price movement criteria, alert frequency, and more according to your trading strategy and preferences. This allows you to receive only the information most important to you.

CoinSir offers three subscription plans: Basic ($15/month), Standard ($25/month), and Professional ($50/month). The Basic plan provides web notifications and futures exchange selection. The Standard plan includes additional features such as spot exchange selection, surge criteria settings, and mobile app notifications. The Professional plan offers all features including alert sensitivity and criteria settings. There's a 10% discount for annual payments.

We will not offer free trials after the official launch. However, until the official launch, you can try all services for free.

We support both web browser notifications and mobile app alerts. Telegram alert functionality is also currently under development.

Yes, we provide mobile apps for both iOS and Android devices. When you subscribe via either web or app, you can use the service on both platforms.

Subscription cancellation can be done easily on the account settings page. Go to account settings and select the cancel option in the 'Subscription' section. If you have any issues, please contact our customer support team.

Signing up is very simple. Enter your email address on the homepage to create an account, then select your desired subscription plan. Next, customize the exchanges you want to monitor and your alert settings to get started right away. Detailed instructions can be found in the 'Guides' section.

Our customer support team is always ready to help. Please report bugs or provide feedback to contact@coinsir.net.